In an effort to unite operational silos and manage IT spend across business units, FedEx used cost transparency and application infrastructure analysis to unveil key drivers behind their multimillion-dollar IT spend. This fueled a shift to fact—versus assumption—based decisionmaking that enabled redistribution of existing run-the-business spending to change-the business initiatives. Examples include decommissioning tens-of-thousands of servers and all associated costs to yield large savings in the infrastructure budget and a transition from decades-old legacy
applications to solutions that support cloud, e-commerce, and new ways to work with customers.
