{"id":801,"date":"2026-03-23T09:17:04","date_gmt":"2026-03-23T08:17:04","guid":{"rendered":"https:\/\/www.itsvalue.com\/?p=801"},"modified":"2026-07-10T15:38:52","modified_gmt":"2026-07-10T13:38:52","slug":"defi-itfm-n-1-je-narrive-pas-a-communiquer-avec-mes-clients","status":"publish","type":"post","link":"https:\/\/www.itsvalue.com\/fr\/itfm-challenge-1-i-cannot-communicate-with-my-customers\/","title":{"rendered":"D\u00e9fi ITFM #1 : Je n'arrive pas \u00e0 communiquer avec mes clients !"},"content":{"rendered":"<div class=\"row\"  id=\"row-456536347\">\n\n\t<div id=\"col-366622474\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"video video-fit mb\" style=\"padding-top:56.25%;\"><p><iframe loading=\"lazy\" title=\"Mini-clip britannique n\u00b0 1 - Impossible de communiquer v1\" src=\"https:\/\/player.vimeo.com\/video\/1125480331?dnt=1&amp;app_id=122963\" width=\"1020\" height=\"574\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-144456255\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>\u201c J\u2019aimerais vraiment expliquer en quoi l\u2019informatique apporte de la valeur, mais j\u2019ai l\u2019impression qu\u2019on ne parle pas la m\u00eame langue. \u201d<\/h2>\n<p>Chez It\u2019s Value, nous sommes souvent confront\u00e9s \u00e0 ce d\u00e9fi : les responsables informatiques, financiers et op\u00e9rationnels ont du mal \u00e0 s\u2019accorder sur la mani\u00e8re dont l\u2019informatique est au service de l\u2019entreprise, sur la valeur qu\u2019elle apporte et sur la fa\u00e7on dont les budgets technologiques peuvent \u00eatre influenc\u00e9s.<\/p>\n<p>Nous avons accompagn\u00e9 des dizaines de clients tout au long de ce parcours sem\u00e9 d'emb\u00fbches (voir la vid\u00e9o \u00e0 droite pour quelques exemples) et nous disposons d'une solide exp\u00e9rience dans la conception de solutions adapt\u00e9es aux organisations de toutes tailles et de tous types.<\/p>\n<p>Ce n'est que lorsque l'\u00e9quilibre entre le prestataire de services et l'utilisateur de services est atteint qu'une organisation peut v\u00e9ritablement maximiser la valeur qu'elle tire de la technologie.<\/p>\n<p><i>Ne serait-ce pas beaucoup plus simple si vous pouviez facilement mettre en \u00e9vidence le lien entre les concepts de l'ITFM et les r\u00e9sultats op\u00e9rationnels ?<\/i><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1865308327\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row\"  id=\"row-1522439290\">\n\n\t<div id=\"col-691920204\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-187443077\" class=\"text\">\n\t\t\n<h2 style=\"text-align: center;\">Fonctionnalit\u00e9s ITFM associ\u00e9es<\/h2>\n\t\t\n<style>\n#text-187443077 {\n  color: #009640;\n}\n#text-187443077 > * {\n  color: #009640;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-323910901\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-4-hover\"  >\n\t\t\t\n\t\t\t\n<h3>Faire valoir l'int\u00e9r\u00eat de l'informatique pour l'entreprise<\/h3>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-323910901 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1871886717\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-4-hover\"  >\n\t\t\t\n\t\t\t\n<h3>Aligner tous les investissements informatiques sur les objectifs et les priorit\u00e9s de l'entreprise<\/h3>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1871886717 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1549448969\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-4-hover\"  >\n\t\t\t\n\t\t\t\n<h3>Obtenir une meilleure visibilit\u00e9 sur la r\u00e9partition des d\u00e9penses informatiques au sein de l'entreprise<\/h3>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1549448969 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1865308327 > .col-inner {\n  padding: 0px 30px 0px 30px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-middle\"  id=\"row-1670511077\">\n\n\t<div id=\"col-1635179271\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_434313277\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"510\" src=\"https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/Afbeelding5-1024x512.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/Afbeelding5-1024x512.png 1024w, https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/Afbeelding5-300x150.png 300w, https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/Afbeelding5-768x384.png 768w, https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/Afbeelding5-18x9.png 18w, https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/Afbeelding5.png 1404w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_434313277 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-467820509\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>Il est essentiel de savoir instaurer un climat de confiance avec vos clients en pr\u00e9sentant clairement l'offre et la demande en mati\u00e8re de services.<\/p>\n<p>Vos clients attendent et exigent de la transparence quant aux services dont ils b\u00e9n\u00e9ficient et sur les aspects qu'ils peuvent influencer.<\/p>\n<p>Les rapports faciles \u00e0 consulter, comme l'exemple pr\u00e9sent\u00e9 \u00e0 gauche, mettent clairement en \u00e9vidence les indicateurs cl\u00e9s de performance (KPI) ax\u00e9s sur l'activit\u00e9.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-middle\"  id=\"row-1644713002\">\n\n\t<div id=\"col-2002715396\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>Vos outils doivent permettre \u00e0 vos responsables informatiques et m\u00e9tier de collaborer afin de d\u00e9finir et de suivre les indicateurs cl\u00e9s de performance (KPI) et de r\u00e9partir la consommation des services.<\/p>\n<p>Les vues du rapport affich\u00e9es \u00e0 droite illustrent les possibilit\u00e9s d'exploration en profondeur d'une solution sp\u00e9cifique, offrant ainsi aux utilisateurs du service des informations d'une qualit\u00e9 in\u00e9gal\u00e9e.<\/p>\n<p><strong>Le \u00ab showback \u00bb et le \u00ab chargeback \u00bb de la consommation informatique constituent les piliers essentiels d'une pratique ITFM aboutie.<\/strong><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1164126711\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_584496711\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"557\" src=\"https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/itsvalueproblem1-kopie-768x557-1.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/itsvalueproblem1-kopie-768x557-1.jpg 768w, https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/itsvalueproblem1-kopie-768x557-1-300x218.jpg 300w, https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/itsvalueproblem1-kopie-768x557-1-18x12.jpg 18w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_584496711 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-equal\"  id=\"row-1888909911\">\n\n\n\t<div id=\"col-909790895\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>Il est possible de g\u00e9n\u00e9rer de la valeur \u00e0 partir de seulement 40 000 \u20ac et en seulement 30 jours* \u00e0 compter du d\u00e9but de la mise en \u0153uvre.<\/h2>\n<p>C'est \u00ab Value's \u00bb\u00a0<span data-text-color=\"secondary\"><strong>enti\u00e8rement g\u00e9r\u00e9<\/strong><\/span>\u00a0La solution ITFM combine\u00a0<span data-text-color=\"secondary\"><strong>leader du secteur<\/strong><\/span>\u00a0outillage b\u00e9n\u00e9ficiant de plusieurs d\u00e9cennies d\u2019\u00a0<span data-text-color=\"secondary\"><strong>une exp\u00e9rience av\u00e9r\u00e9e en mati\u00e8re d'ITFM<\/strong><\/span>\u00a0pour offrir un service hors pair.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-421489690\" class=\"col hoverBGblue medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-4-hover dark\" style=\"background-color:#023b7e;\" >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:#079843;\">\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"iso-8859-1\"?>\r\n<!-- 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Livre, Budget, Pr\u00e9visions<\/li>\n<li>Contrats<\/li>\n<\/ul>\n<p><strong>Donn\u00e9es de r\u00e9f\u00e9rence :<\/strong><\/p>\n<ul>\n<li>Listes du personnel, des fournisseurs et des projets<\/li>\n<li>Listes d'applications, de services ou de produits<\/li>\n<li>Listes d'organisations<\/li>\n<\/ul>\n\t\t\n<style>\n#text-328486105 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-421489690 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1342171151\" class=\"col hoverBGblue medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-4-hover dark\" style=\"background-color:#023b7e;\" >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" 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0-7-3.133-7-7z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Solution ITFM<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n<ul>\n<li>Des processus automatis\u00e9s pour \u00e9voluer et s'optimiser plus rapidement<\/li>\n<li>Classification automatique bas\u00e9e sur un syst\u00e8me d'apprentissage automatique propri\u00e9taire<\/li>\n<li>R\u00e9partitions normatives des co\u00fbts<\/li>\n<li>Rapports OOB contenant des informations exploitables<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1342171151 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-950841964\" class=\"col hoverBGblue medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-4-hover dark\" style=\"background-color:#023b7e;\" >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  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M324.3,188.803c-18.851,0-34.133-15.282-34.133-34.133\t\t\t\ts15.282-34.133,34.133-34.133c18.851,0,34.133,15.282,34.133,34.133C358.412,173.512,343.143,188.782,324.3,188.803z\"\/>\r\n\t\t<\/g>\r\n\t<\/g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<\/svg>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-3770438597\" class=\"text\">\n\t\t\n\n<h3>R\u00e9sultats en termes de valeur<\/h3>\n<ul>\n<li>Syst\u00e8me automatis\u00e9 permettant de r\u00e9duire en permanence la charge de travail et les erreurs<\/li>\n<li>Des d\u00e9cisions \u00e9clair\u00e9es dans un d\u00e9lai de 30 jours \u2013 et au-del\u00e0<\/li>\n<li>R\u00e9partir rapidement les d\u00e9penses entre les unit\u00e9s op\u00e9rationnelles<\/li>\n<li>Identifier les possibilit\u00e9s de r\u00e9duction des co\u00fbts et d'optimisation<\/li>\n<li>Relev\u00e9 des co\u00fbts et des prestations fournies<\/li>\n<li>Donner la priorit\u00e9 au financement destin\u00e9 \u00e0 l'\u00e9volution et \u00e0 la croissance de l'entreprise<\/li>\n<\/ul>\n\t\t\n<style>\n#text-3770438597 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-950841964 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1052766832\">\n\n\n\t<div id=\"col-1701393590\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>La solution ITFM enti\u00e8rement g\u00e9r\u00e9e de Value \u00e9volue au rythme de votre entreprise, \u00e0 mesure que vos capacit\u00e9s en mati\u00e8re d'ITFM se d\u00e9veloppent :<\/h2>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1567434444\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-573812747\">\n\n\n\t<div id=\"col-317642723\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>Phase 1 : Mise en \u0153uvre<\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-246270440\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-5-hover\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 30px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:#079843;\">\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Laag_2\" data-name=\"Laag 2\" viewbox=\"0 0 54.19 54.19\">\n  <defs>\n    <style>\n      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1.122 1.969 2.589l34.933 135c.379 1.469-.13 2.648-.467 3.221zm339.546-29.339-170.036 50.764c-13.317 3.974-26.334 2.37-38.689-4.764l-98.265-56.733c-1.838-1.061-4.024-1.348-6.07-.799l-17.988 4.82-20.65-79.805 68.673-18.49c15.357-4.135 31.458-6.737 45.151 2.147 4.455 2.889 9.539 6.433 15.426 10.536 16.9 11.78 37.9 26.417 60.867 37.309 7.32 5.012 9.748 14.025 5.629 21.16-5.418 9.383-14.212 8.385-20.75 5.811-11.167-5.598-21.548-11.817-32.531-18.401-5.219-3.128-10.615-6.363-16.192-9.583-3.826-2.21-8.719-.899-10.929 2.928-2.209 3.827-.897 8.719 2.929 10.928 5.464 3.154 10.803 6.354 15.966 9.45 11.347 6.801 22.064 13.226 33.887 19.134.042.021.086.035.129.055.055.027.107.058.163.084l9.567 4.307c14.451 6.46 28.484 7.696 42.891 3.778l92.979-25.294c26.399-7.18 44.31-3.935 47.908 8.685 2.468 8.658-2.61 19.748-10.065 21.973zm-378.875-88.135c-.536 4.575-4.679 7.85-9.255 7.314-4.575-.536-7.849-4.68-7.313-9.255s4.679-7.85 9.254-7.314c4.576.536 7.85 4.68 7.314 9.255z\" fill-rule=\"evenodd\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-1045479656\" class=\"text\">\n\t\t\n\n<p><strong>Co\u00fbt total de possession (TCO) des applications et des services<\/br><br \/><\/strong><\/p>\n\t\t\n<style>\n#text-1045479656 {\n  color: #009640;\n}\n#text-1045479656 > * {\n  color: #009640;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1711707360 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1453034510\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-546891256\">\n\n\n\t<div id=\"col-1807356230\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>Phase 2 : Int\u00e9gration<\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1163145607\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-5-hover\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 30px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:#079843;\">\n\t\t\t\t\t\t<svg id=\"Layer_1\" enable-background=\"new 0 0 507.246 507.246\" height=\"512\" viewbox=\"0 0 507.246 507.246\" width=\"512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m457.262 89.821c-2.734-35.285-32.298-63.165-68.271-63.165h-320.491c-37.771 0-68.5 30.729-68.5 68.5v316.934c0 37.771 30.729 68.5 68.5 68.5h370.247c37.771 0 68.5-30.729 68.5-68.5v-256.333c-.001-31.354-21.184-57.836-49.985-65.936zm-388.762-31.165h320.492c17.414 0 32.008 12.261 35.629 28.602h-356.121c-13.411 0-25.924 3.889-36.5 10.577v-2.679c0-20.126 16.374-36.5 36.5-36.5zm370.246 389.934h-370.246c-20.126 0-36.5-16.374-36.5-36.5v-256.333c0-20.126 16.374-36.5 36.5-36.5h370.247c20.126 0 36.5 16.374 36.5 36.5v55.838h-102.026c-40.43 0-73.322 32.893-73.322 73.323s32.893 73.323 73.322 73.323h102.025v53.849c0 20.126-16.374 36.5-36.5 36.5zm36.5-122.349h-102.025c-22.785 0-41.322-18.537-41.322-41.323s18.537-41.323 41.322-41.323h102.025z\"\/><circle cx=\"379.16\" cy=\"286.132\" r=\"16.658\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-2176056023\" class=\"text\">\n\t\t\n\n<p><strong>R\u00e9trofacturation et contre-facturation<\/br><br \/><\/strong><\/p>\n\t\t\n<style>\n#text-2176056023 {\n  color: #009640;\n}\n#text-2176056023 > * {\n  color: #009640;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1163145607 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2110310177\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-5-hover\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 40px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:#079843;\">\n\t\t\t\t\t\t<svg id=\"Layer_1\" enable-background=\"new 0 0 24 24\" height=\"512\" viewbox=\"0 0 24 24\" width=\"512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g><path d=\"m11.04 21.88c4.91 0 8.91-4 8.91-8.92 0-.27-.22-.5-.5-.5h-7.91v-7.91c0-.28-.23-.5-.5-.5-4.92 0-8.92 4-8.92 8.91 0 4.92 4 8.92 8.92 8.92zm-.5-16.82v7.9c0 .28.22.5.5.5h7.9c-.26 4.13-3.71 7.42-7.9 7.42-4.37 0-7.92-3.55-7.92-7.92 0-4.19 3.29-7.64 7.42-7.9z\"\/><path d=\"m12.96 11.54h8.42c.27 0 .5-.23.5-.5 0-4.92-4-8.92-8.92-8.92-.27 0-.5.23-.5.5v8.42c0 .27.23.5.5.5zm.5-8.4c3.97.25 7.15 3.43 7.4 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style=\"color:#079843;\">\n\t\t\t\t\t\t<svg id=\"Layer_1\" enable-background=\"new 0 0 512.405 512.405\" height=\"512\" viewbox=\"0 0 512.405 512.405\" width=\"512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m512.394 284.163c-.103-4.935-2.939-10.735-8.705-13.313l-111.822-51.589v-122.294c-.015-5.105-2.904-11.068-8.817-13.667l-120.706-54.604c-3.867-1.749-8.291-1.778-12.182-.082l-120.538 52.597c-4.772 2.143-9.048 7.141-9.001 13.748v124.187l-111.71 49.608c-4.692 2.137-8.977 7.15-8.912 13.709v133.901c0 5.927 3.489 11.298 8.905 13.706l120.538 53.603c2.443.344 3.349 2.901 12.183.003l114.572-50.879 114.407 50.876c2.443.344 3.349 2.901 12.183.003l120.705-53.603c5.419-2.407 8.912-7.779 8.912-13.709v-131.894c-.001-.103-.01-.204-.012-.307zm-376.734-38.87 85.045 37.819-85.164 41.671-85.076-41.657zm105.501-81.955v96.032l-90.538-40.29v-100.074zm120.706 55.771-50.593 22.467-40.113 17.813v-95.904l90.706-42.844zm-211.328 131.735 90.622-44.342v100.148l-90.622 40.243zm120.637-44.328 90.524 44.325v96.039l-90.461-40.228zm105.641 18.324-85.191-41.714 85.123-37.801 85.196 39.306zm-120.765-266.064 85.072 38.485-84.846 40.075-84.946-41.594zm-226.051 247.733 90.538 44.332v96.039l-90.538-40.262zm361.699 140.384v-95.905l90.705-42.844v98.468z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-37055912\" class=\"text\">\n\t\t\n\n<p><strong>Rationalisation des applications et des services<br \/>\n<\/strong><\/p>\n\t\t\n<style>\n#text-37055912 {\n  color: #009640;\n}\n#text-37055912 > * {\n  color: #009640;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1690816617 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1399306318\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  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M460.834,35.203c18.851,0,34.133,15.282,34.133,34.133c-0.022,18.842-15.291,34.112-34.133,34.133\t\t\t\tc-18.851,0-34.133-15.282-34.133-34.133S441.982,35.203,460.834,35.203z M51.234,248.537c-18.851,0-34.133-15.282-34.133-34.133\t\t\t\tc0-18.851,15.282-34.133,34.133-34.133s34.133,15.282,34.133,34.133C85.345,233.246,70.076,248.515,51.234,248.537z\t\t\t\t M187.767,86.403c-18.851,0-34.133-15.282-34.133-34.133s15.282-34.133,34.133-34.133S221.9,33.419,221.9,52.27\t\t\t\tC221.879,71.112,206.609,86.382,187.767,86.403z M324.3,188.803c-18.851,0-34.133-15.282-34.133-34.133\t\t\t\ts15.282-34.133,34.133-34.133c18.851,0,34.133,15.282,34.133,34.133C358.412,173.512,343.143,188.782,324.3,188.803z\"\/>\r\n\t\t<\/g>\r\n\t<\/g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<\/svg>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-3351899869\" class=\"text\">\n\t\t\n\n<p><strong>Analyse comparative<\/br><br \/>\n<\/strong><\/p>\n\t\t\n<style>\n#text-3351899869 {\n  color: #009640;\n}\n#text-3351899869 > * {\n  color: #009640;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1966315402 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-328653944\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-5-hover\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 30px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:#079843;\">\n\t\t\t\t\t\t<svg height=\"512\" viewbox=\"0 0 48 48\" width=\"512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g id=\"Icons\"><path d=\"m3 24a1.059 1.059 0 0 0 .136-.009 77.375 77.375 0 0 0 21.274-6.079 77.1 77.1 0 0 0 18.838-12.028l-1.218 4.874a1 1 0 0 0 .727 1.212 1.025 1.025 0 0 0 .243.03 1 1 0 0 0 .969-.758l2-8a1 1 0 0 0 -.969-1.242h-8a1 1 0 0 0 0 2h5.369a75.2 75.2 0 0 1 -18.779 12.088 75.363 75.363 0 0 1 -20.725 5.921 1 1 0 0 0 .135 1.991z\"\/><path d=\"m45 44h-1v-27a1 1 0 0 0 -1-1h-10a1 1 0 0 0 -1 1v27h-2v-21a1 1 0 0 0 -1-1h-10a1 1 0 0 0 -1 1v21h-2v-15a1 1 0 0 0 -1-1h-10a1 1 0 0 0 -1 1v15h-1a1 1 0 0 0 0 2h42a1 1 0 0 0 0-2zm-11-26h8v26h-8zm-14 6h8v20h-8zm-14 6h8v14h-8z\"\/><\/g><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-3499266594\" class=\"text\">\n\t\t\n\n<p><strong>Optimiser la croissance<\/br><br \/><\/strong><\/p>\n\t\t\n<style>\n#text-3499266594 {\n  color: #009640;\n}\n#text-3499266594 > * {\n  color: #009640;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-328653944 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1819515199\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-5-hover\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 30px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:#079843;\">\n\t\t\t\t\t\t<?xml version=\"1.0\"?>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewbox=\"0 0 64 64\" width=\"512\" height=\"512\"><path d=\"M59,50H7V12a2,2,0,0,0-4,0V52a2,2,0,0,0,2,2H59a2,2,0,0,0,0-4Z\"\/><path d=\"M12,47a2,2,0,0,0,1.41-.59L27,32.83l4.59,4.59a2,2,0,0,0,2.83,0L50,21.83v6.36a2,2,0,0,0,4,0V17a2,2,0,0,0-2-2H40.81a2,2,0,0,0,0,4h6.36L33,33.18l-4.59-4.59a2,2,0,0,0-2.83,0l-15,15A2,2,0,0,0,12,47Z\"\/><\/svg>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-134579215\" class=\"text\">\n\t\t\n\n<p><strong>Indicateurs cl\u00e9s de performance (KPI) et mesures de la valeur commerciale<\/br><br \/>\n<\/strong><\/p>\n\t\t\n<style>\n#text-134579215 {\n  color: #009640;\n}\n#text-134579215 > * {\n  color: #009640;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1819515199 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1259064673\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_918921052\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"35\" src=\"https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/Scherm\u00adafbeelding-2026-04-13-om-09.22.55-1024x35.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/Scherm\u00adafbeelding-2026-04-13-om-09.22.55-1024x35.png 1024w, https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/Scherm\u00adafbeelding-2026-04-13-om-09.22.55-300x10.png 300w, https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/Scherm\u00adafbeelding-2026-04-13-om-09.22.55-768x26.png 768w, https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/Scherm\u00adafbeelding-2026-04-13-om-09.22.55-18x1.png 18w, https:\/\/www.itsvalue.com\/wp-content\/uploads\/2026\/03\/Scherm\u00adafbeelding-2026-04-13-om-09.22.55.png 1376w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_918921052 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-62634240\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center dark\" style=\"background-color:#009640;\" >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-4260515799\" class=\"text nomargin\">\n\t\t\n\n<p>R\u00e9sultats en termes de valeur inclus dans les fonctionnalit\u00e9s principales de l'ITFM<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-62634240 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-751183008\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center dark\" style=\"background-color:#07b6d4;\" >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-993570930\" class=\"text nomargin\">\n\t\t\n\n<p>R\u00e9sultats en termes de valeur propos\u00e9s en tant que fonctionnalit\u00e9s suppl\u00e9mentaires\n<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-751183008 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1500446341\">\n\n\n\t<div id=\"col-725869694\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 class=\"itv-title\">Notre approche de mise en \u0153uvre \u00e9prouv\u00e9e g\u00e9n\u00e8re de la valeur \u00e9volutive :<\/h2>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-362075171\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-4-hover dark\" style=\"background-color:#023b7e;\" >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 40px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<svg id=\"Layer_1\" viewbox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" data-name=\"Layer 1\"><g fill=\"rgb(0,0,0)\"><path d=\"m18 2h-12c-2.21 0-4 1.79-4 4v12c0 2.21 1.79 4 4 4h12c2.21 0 4-1.79 4-4v-12c0-2.21-1.79-4-4-4zm2 16c0 1.1-.9 2-2 2h-12c-1.1 0-2-.9-2-2v-12c0-1.1.9-2 2-2h12c1.1 0 2 .9 2 2z\"\/><path d=\"m15.29 8.63-4.63 4.63-1.96-1.96c-.39-.39-1.02-.39-1.41 0s-.39 1.02 0 1.41l2.67 2.67c.19.19.44.29.71.29s.52-.11.71-.29l5.33-5.33c.39-.39.39-1.02 0-1.41s-1.02-.39-1.41 0z\"\/><\/g><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><strong>Mod\u00e8le de co\u00fbts simple<\/strong><\/h3>\n<p><strong>Point de d\u00e9part accessible<\/strong>\u00a0pour votre parcours ITFM<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-362075171 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1938151287\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-4-hover dark\" style=\"background-color:#023b7e;\" >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 40px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"iso-8859-1\"?>\r\n<!-- Generator: Adobe Illustrator 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last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><strong>Facilit\u00e9 d'utilisation<\/strong><\/h3>\n<p><strong>Services g\u00e9r\u00e9s inclus <\/strong>dot\u00e9 d'une base solide con\u00e7ue pour \u00eatre conviviale<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1938151287 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1779419360\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-4-hover dark\" style=\"background-color:#023b7e;\" >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 40px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<svg id=\"Layer_1\" enable-background=\"new 0 0 512 512\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path clip-rule=\"evenodd\" d=\"m62.66 247.71c0 17.95 14.6 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6h-470c-3.31 0-6-2.69-6-6s2.69-6 6-6h34.9v-103.53c0-3.31 2.69-6 6-6z\" fill-rule=\"evenodd\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><strong>Retour sur investissement rapide<\/strong><\/h3>\n<p>Obtenir rapidement des informations pour <strong>am\u00e9liorer la prise de d\u00e9cision et optimiser les co\u00fbts<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1779419360 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2105225833\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 box-shadow-4-hover dark\" style=\"background-color:#023b7e;\" >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 40px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<svg fill=\"none\" height=\"512\" viewbox=\"0 0 24 24\" width=\"512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g fill=\"rgb(0,0,0)\"><path d=\"m14.7799 20h-4.99996c-1.8 0-5.2-.91-5.2-4.36s3.4-4.36 5.2-4.36h4.43996c.15 0 3.7-.05 3.7-2.86s-3.55-2.86-3.7-2.86h-4.99996c-.19891 0-.38968-.07902-.53033-.21967s-.21967-.33142-.21967-.53033.07902-.38968.21967-.53033.33142-.21967.53033-.21967h4.99996c1.8 0 5.2.91 5.2 4.36s-3.4 4.36-5.2 4.36h-4.43996c-.15 0-3.7.05-3.7 2.86s3.55 2.86 3.7 2.86h4.99996c.1989 0 .3897.079.5303.2197.1407.1406.2197.3314.2197.5303s-.079.3897-.2197.5303c-.1406.1407-.3314.2197-.5303.2197z\"\/><path d=\"m6.43994 8.31c-.69686-.00593-1.37637-.21798-1.95292-.60944-.57654-.39147-1.02432-.94483-1.2869-1.59035-.26259-.64552-.32823-1.35432-.18865-2.03709.13957-.68276.47812-1.30894.97297-1.79962.49485-.49069 1.12387-.82392 1.80779-.95771.68393-.13379 1.39215-.06216 2.03542.20588.64328.26804 1.19283.72048 1.5794 1.30032.38657.57983.59287 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20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":840,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":["post-801","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itfm-challenge"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ITFM Challenge #1: I cannot communicate with my customers! - It&#039;s Value<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itsvalue.com\/fr\/defi-itfm-n-1-je-narrive-pas-a-communiquer-avec-mes-clients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" 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